Service

A PARTNERSHIP THAT LASTS. RELIABLY CLOSE.

EXPERIENCE TRUST. SEAMLESS PRODUCTION.
Our After-Sales Service continues to support our customers as a reliable partner together with our global partners and local UTH subsidiaries with quick solutions for every situation and a clear goal: to ensure seamless production.

Based on our technology, we don’t just supply our customers with a machine, we supply innovative solutions for rubber processing. We provide an all-round service, supporting our customers from the initial concept all the way to start of production. Our after-sales service ensures a high degree of availability worldwide and thus a smooth production process.

Due to our global service and sales network our customers can rely on fast reactions. With a strong service team, comprehensive services and innovative products and solutions, we create the conditions for our customers to achieve the best possible production efficiency.

For more customer proximity, short distances and high service availability. You can rely on us!

Everything from one source! After-sales service

Installation
Commisioning
Training of operators & maintenance personnel
Spare parts supply
Remote emergency service
Repair and servicing
Regular maintenance and inspection
Predictive maintenance per request
Process optimisation
Visugraph V2 / Data Lox
Customer proximity

Training of operators & Maintenance Personel

Intelligent solutions and systems are increasingly gaining ground in today’s machine technology, but the basis of this intelligence is human know-how.

With comprehensive training, for example in the UTH TECHNICAL CENTER or at our customers’ premises, we ensure that our customers and their employees can operate our machines optimally in terms of high production efficiency.

Spare Parts Supply

Our spare part service ensures the availability of parts as well as the fast processing of orders. The primary objective of our spare parts service is to supply our customers with original spare parts as quickly as possible. Every second counts, especially in the event of downtime, which is why we make sure that all parts required in the event of damage are on site at our customers within the shortest possible time – worldwide.

Our proven spare parts management includes advice and the selection of spare/ wear parts to meet your needs. Our expertise helps our customers reduce downtime and increase productivity.

Remote Emergency Service

Optimal support depends on solutions. Due to our remote service customers receive fast and individual help.

This system enables direct access to the machine control system via the internet. This means that support can be provided immediately and our experts can check or change settings. It is even possible to optimize the PLC program and install updates.

This service tool provides the customer with perfect technical support in the event of machine disruptions without anyone being on site. Innovative support that is provided directly and reliably in compliance with the highest data security standards. That’s what we guarantee!

Regular Maintenace and Inspection

Malfunction, repair or maintenance? We take care of our customers’ requirements of quickly and reliably. Our competent, flexible service team is well prepared to provide fast and efficient support. It provides them with customized solutions that meet your individual needs.

With over 40 years of market presence and experience, we are a reliable partner throughout the entire service life of our machines.

In order to maintain the functionality and above all the production efficiency of our machines and to guarantee optimal, trouble-free operation in the long term, regular maintenance and inspections should be carried out. Since faults can also occur in optimally maintained systems we offer maintenance contracts. In conjunction with our emergency service, a maintenance contract guarantees the safe operation of the system and thus makes the ongoing operating costs more transparent.

Retrofit

More efficiency, performance and safety

The refitting, extension or modernization of an existing machine is a step which is required for every machine at some point. Machine wear makes a refit necessary in order to ensure reliability and reduce downtime. It is also important in regard to ensuring competitiveness.

In comparison to investing in new machinery “retrofit” offers great advantages – this example of a refit of a roll-ex® is a case in point. By this example we show you several possible modernization measures which can be implemented on your machine – according to its current status.

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